Terms of service

• You must be at least 18 and give accurate details.
• Keep your sign-in details safe. You're responsible for what happens in your account, including anything done by coaches you add.
• Tell us straight away at hello@topspincrm.com if you think someone else has got into your account.

• The Free plan costs nothing. Paid plans (Pro, Pro Plus and Academy) are billed monthly or yearly in advance, at the price shown when you choose the plan.
• Plans renew automatically at the end of each period until you cancel. Your card is charged on each renewal.
• Prices don't include taxes such as VAT or GST; where they apply, they're added at checkout.
• You can change or cancel your plan any time in Settings → Your plan. If you cancel, you keep your plan until the end of the period you've paid for, then move to Free. We don't refund part-used periods, except where the law says we must.
• If a payment fails we'll try again and let you know. If it still can't be collected, your account moves to Free; your data is kept.
• We may change prices. We'll tell you at least 30 days before a change affects you, and it applies from your next renewal.
• Each plan is for the number of students shown. If you go over, we'll suggest a plan that fits; we won't lock you out.

• Card payments from players go through Stripe, straight into your own Stripe account. To use them you must accept Stripe's terms (the Stripe Connected Account Agreement), and Stripe may ask you to verify your identity.
• Stripe charges its own fees. We also charge a small fee on each card payment, shown in the app and on our pricing page, which Stripe takes automatically.
• You're the seller to your players: you set your prices and policies, and you handle refunds, disputes and anything you owe in tax.

• Everything you put into TopSpinCRM stays yours. You give us permission to store and process it only to provide the service to you.
• You're responsible for having your players' (and parents') permission to add their details, photos and videos, and for using them lawfully. Our privacy policy explains how we handle personal data.
• You can download your reports from the app, and email hello@topspincrm.com at any time to get a full copy of your data or to have your account deleted. We delete account data within 30 days, except what we must keep by law.

Please don't:

• break the law, or use TopSpinCRM to send spam or harass anyone;
• upload anything you don't have the right to share, or anything harmful;
• try to break, overload or get around the security of TopSpinCRM, or copy the service.

We can suspend or close an account that breaks these rules. Where we reasonably can, we'll warn you first.

TopSpinCRM's reports, tax-year figures and tax notes are there to help you and your accountant; they are not tax or legal advice. Weather forecasts come from third parties and can be wrong. Please check anything important yourself.

We work hard to keep TopSpinCRM running and your data safe, but we can't promise it will always be available or free of errors. We may improve or change features; if we remove something important from a paid plan, we'll tell you first.

Nothing in these terms limits liability that can't be limited by law, or your rights as a consumer where those apply. Otherwise, we aren't liable for indirect losses such as lost profits or lost business, and our total liability to you is limited to what you paid us in the 12 months before the claim.

You can stop using TopSpinCRM at any time, and ask us to delete your account by emailing hello@topspincrm.com. We can end this agreement with 30 days' notice, or straight away if you seriously break these terms.

We may update these terms. If a change matters, we'll tell you by email or in the app before it takes effect. Using TopSpinCRM after that means you accept the new terms.

These terms are governed by the laws of Singapore, and the courts of Singapore can hear disputes, unless the law where you live gives you the right to bring a claim there.